Shipping policy

UK Delivery

If you have a mainland UK address, we’ve got a great range of delivery options available for you to choose from. You can have your parcel delivered straight to your home for as little as £5.99 using our standard delivery service.

All of our parcels are now sent using a tracked service. This means you can rest easy knowing your favourite items are traceable in safe hands until they reach your door.

We’ve outlined more details about our great UK delivery services in the table below. However, first, please read a few important points about orders and delivery:

  • Delivery is available to most postal areas in the UK, but unfortunately, location or carrier availability can restrict our service. Occasionally we cannot deliver certain products to outlying regions of the UK, including the Isle of Man, Isle of Scilly, and the Channel Islands. If that is the case, we may need to cancel and refund your order.
  • There are also a few postcode areas, mainly remote, rural areas, where we cannot guarantee delivery within our usual delivery times. For these areas, please allow an additional day for delivery.
  • Please note that we only dispatch orders Monday - Friday. Any orders made after 2pm on a Friday won’t leave our warehouse until Monday.
  • We can only deliver to the registered Credit Card address. Please ensure your address is up to date before placing your order.
  • No claim for loss can be made until 15 days after your order has been shipped.

Important Update: Due to new General Product Safety Regulation (GPSR) requirements effective from 13th December, additional compliance measures may affect some deliveries. Please review the linked page for more information.

DELIVERY SERVICES WE OFFER

Delivery option Price When will it arrive? Order by Additional information
Standard delivery (UK Mainland) £5.99 for all orders 3 - 5 Working Days from Dispatch 2pm for same-day shipping Orders placed after 2pm will be shipped the next working day (Monday-Friday). Tracked service. A signature may be required. If no one is home to sign for your items, they’ll be sent to your local depot for collection.
Next Working Day (UK Mainland) £9.99 Next Working Day (Monday - Friday) 2pm for same-day shipping Orders placed after 2pm will be shipped the next working day (Monday-Friday). Tracked service. A signature may be required. If no one is home to sign for your items, they’ll be sent to your local depot for collection. Excludes postcodes: AB, HS, IV, KA27, KA28, KW, PA, PH, ZE, IM, TR21-TR25, PO30-PO41, DD8-DD11, GY, JE and some business addresses.
Saturday (UK) £12.99 Guaranteed on a Saturday 2pm on Friday for guaranteed Saturday delivery Tracked service. Signature required. If no one is home to sign for your items, they’ll be sent to your local depot for collection. Excludes certain postcodes.